Office Receptionist for Mental Health Practice Overview: Counseling of El Paso is a multi-specialty counseling practice that serves the southwest region.  CEP serves children, adolescent, and adults who are seeking an individualized experienced based on their needs and goals. Mission Counseling of El Paso is committed to improve the quality of life of our clients in relation to their mental, emotional and relational health, with the highest quality and at a fair cost. Vision Counseling of El Paso’s vision is to be a leader organization in mental health in the El Paso community by providing service with dignity, compassion, respect and kindness to its clients, providers and team. Job Summary: This position focuses on office operations, billing, and functions for the counseling practice.  The office receptionist is responsible for the organization, management, and services related to clients, therapists and organization. Salary: Full-Time Position $ 15 per hour   Key Traits in Office Receptionist:

• Rapport building
• Communication skills
• Service mindset and humility
• Enjoys working and being part of a team
• Responsive and engaged
• Reliable and committed
• Warm and caring
• Compassionate
• Curious and open minded
• Patient and flexible
• Confident and knowledgeable
• Willingness to learn and grow
• Willingness accepting clients regardless of client’s gender, sexual orientation, abilities or religious background

 

Duties and Responsibilities:

Client Related

• Answer phone calls and provide information about services in a professional and friendly manner
• Confirm client appointments as needed
• Schedule clients using online software
• Welcome clients in a warm and professional manner
• Accept and record client payments (co-pays, private pay, etc.)
• Work in a team setting (other team members and providers) to facilitate services for clients
• Proficient phone etiquette and communication skills with clients
• Appointment scheduling and receptionist duties

  Office Related

• Able to work at a fast pace and multitask
• Make phone calls for providers as requested and assigned
• Answer phone calls, return phone calls, follow-up on messages/emails/faxes
• Write letters, emails and messages on behalf of organization as requested and assigned
• Organize and input information electronically in various software applications
• Communicate clearly and accurately with clients, therapists and others, as specify (phone calls, messages, emails)
• Calendar review, verifying information
• Maintain and organize office related documentation (copies, scan, file, fax, organize)
• Record keeping and logs
• Send faxes or mail as requested
• Maintaining of office space that is safe and inviting
• Other duties as assigned (meetings, events, etc.)

  Billing Related  

• Verify client’s insurance coverage, authorizations, and benefits
• Submit insurance claims
• Research claims, resolve and resubmit claims
• Communicate with insurance companies
• Collect payments and send invoices
• Maintain updated insurance information
• Complete insurance related tasks and documentation
• Provide credentialing support, check credentialing status and verifications

  Professional Development

• Abide by ethical and legal standards set by the licensing board and the state for the counseling practice
• Abide by HIPAA regulations and practices
• Attend trainings, presentations and meetings as assigned
• Participate in supervision

  Community Outreach

• Participate in outreach events for prevention, education, wellness, mentoring, and advocacy activities (community workshops, training, education, online blogging etc.)
• Other related duties as assigned

  Requirements:

• High School Diploma
• Bilingual: Fluent in both English/Spanish (reading, writing, and speaking)
• Computer proficiency in Microsoft Office Word, Excel, PowerPoint, and other office software
• Previous experience working in office/clerical work including record filing
• Previous billing experience and familiarity with Availity
• Previous experience submitting, processing, and disputing claims
• Understanding of explanation of benefits and ERAs
• Excellent interpersonal skills and ability to work independently or as part of a team

  Desired

• Some college
• Experience in mental health setting
• Experience in medical records
• Desire to grow within counseling practice

  Typical Physical Demands

• Requires sitting, standing, bending and reaching
• Required manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office and/or clerical equipment
• Requires normal range of hearing and vision

  Typical Mental Demands

• Ability to give, receive and communicate information, prepare written materials, and multitask
• Must understand people with a diverse background and be able to communicate effectively
• Ability to multitask and prioritize tasks
• Ability to problem solve and work interdependently

  Working Conditions

• Requires occasional evening, weekend, or on-call hours

  Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off (4 Weeks)
• Flex Time
• Retirement Benefits (3% match by organization)

Overview of the Company:

– Counseling of El Paso is a multi-specialty counseling practice dedicated to enhancing the well-being of children, adolescents, and adults in terms of their mental, emotional, and relational health.
– Our mission is to deliver the highest quality services at a fair cost, providing personalized experiences tailored to meet the unique needs and goals of our clients.
– We serve the southwest region, prioritizing dignity, compassion, respect, and empathy in our interactions with clients, providers, and team members.

 

Key Responsibilities:

• Conduct individual, couples, and/or group counseling sessions to assess and address clients’ mental health concerns.
• Develop and implement treatment plans based on clients’ needs, utilizing evidence-based therapeutic techniques.
• Provide guidance and support to clients in managing and coping with emotional and psychological challenges.
• Collaborate with multidisciplinary teams to ensure comprehensive and holistic care for clients.
• Maintain accurate and confidential client records, adhering to ethical and legal guidelines.

 

Required Skills and Qualifications:

• Master’s degree in Counseling, Psychology, or a related field.
• Valid provisional state licensure as a Mental Health Counselor.
• Proven experience in providing counseling services, preferably in a clinical or private practice setting.
• Knowledge of various therapeutic approaches and techniques, such as cognitive-behavioral therapy and solution-focused therapy.
• Excellent communication and interpersonal skills, with the ability to establish rapport and build trust with clients.

Compensation:

• Included weekly supervision with Texas Approved LPC-Supervisor
• Competitive hourly rate

Overview of the Company: - Counseling of El Paso is a multi-specialty counseling practice dedicated to enhancing the well-being of children, adolescents, and adults in terms of their mental, emotional, and relational health. - Our mission is to deliver the highest quality services at a fair cost, providing personalized experiences tailored to meet the unique needs and goals of our clients. - We serve the southwest region, prioritizing dignity, compassion, respect, and empathy in our interactions with clients, providers, and team members.   Key Responsibilities: - Conduct individual, couples, and/or group counseling sessions to assess and address clients' mental health concerns. - Develop and implement treatment plans based on clients' needs, utilizing evidence-based therapeutic techniques. - Provide guidance and support to clients in managing and coping with emotional and psychological challenges. - Collaborate with multidisciplinary teams to ensure comprehensive and holistic care for clients. - Maintain accurate and confidential client records, adhering to ethical and legal guidelines.   Required Skills and Qualifications: - Master's degree in Counseling, Psychology, or a related field. - Valid state licensure as a Mental Health Counselor. - Proven experience in providing counseling services, preferably in a clinical or private practice setting. - Knowledge of various therapeutic approaches and techniques, such as cognitive-behavioral therapy and solution-focused therapy. - Excellent communication and interpersonal skills, with the ability to establish rapport and build trust with clients. Compensation:

• Competitive hourly rate

Student Internship

Overview:

Counseling of El Paso is a multi-specialty counseling practice that serves the southwest region.  CEP serves children, adolescent, and adults who are seeking an individualized experienced based on their needs and goals.

Mission

Counseling of El Paso is committed to improve the quality of life of our clients in relation to their mental, emotional, and relational health, with the highest quality and at a fair cost.

Vision

Counseling of El Paso’s vision is to be a leader organization in mental health in the El Paso community by providing service with dignity, compassion, respect and kindness to its clients, providers and team.

Duties and Responsibilities

Internship Summary:

This student internship focuses on learning and practicing mental health counseling services to clients in the southwest community. Student Interns also complete client related tasks such as research and documentation, while contributing within the clinical team, and conduct community outreach.

Key Traits in Student Intern:

• Rapport building
• Communication skills
• Enjoys working and being part of a team
• Responsive and engaged
• Reliable and committed
• Warm and caring
• Compassionate
• Curious and open minded
• Patient and flexible
• Confident and knowledgeable
• Willingness to learn and grow
• Willingness accepting clients regardless of client’s gender, sexual orientation, abilities or religious background

Requirements:

• Enrolled in CACREP accredited Master’s Mental Health Counseling program
• Receiving supervision from Mental Health Counseling program
• Enrolled in Practicum or Internship I semester (non-accelerated program)
• Completion of in-person counseling skills and techniques course

Preferred:

• Fluency in both English/Spanish (reading, writing, and speaking)
• Experience or specialty in child, family, or couples counseling
• Experience or specialty in substance use counseling

Responsibilities

• Direct Contact Hours: Counseling Services in one or more areas of specialty:
  • Individual Counseling
  • Telehealth Counseling
  • Group Counseling
  • Child & Adolescent Counseling
  • Crisis Intervention
• Clinical & Administrative Tasks
  • Intake Review
  • Diagnostic Interview
  • Administration and/or interpretation of tests/assessments to clients
  • Treatment Planning
  • Communicate with clients, family members, other care providers regarding treatment planning, progress, updates and recommendations (as appropriate and depending on legal statues)
  • Documentation such as assessment, client contact, progress notes, summary reports, etc.
  • Conceptualization of client cases and appropriate referrals
  • Manage resources and materials for clinical practice (e.g. books, clinical instruments, questionnaires, assessments, etc.)
  • Caseload review and management
  • Functions (in-service training, staff meetings, orientation, supervision, community events)
  • Maintaining of office space that is safe and inviting
  • Other related duties as assigned
• Non-Direct Client Hours
  • Support office operations tasks related to clients or organization  
  • Complete office projects related to clients or organization
  • Other duties as assigned

Professional Development

• Researching and applying relevant research findings/evidence-based practices to inform treatment planning and interventions
• Conference/training attendance related to continuing education and best practices
• Consultation and peer supervision
• Abide by ethical and legal standards set by the licensing board and the state
• Abide by HIPAA regulations and practice.

Community Outreach

• Conduct and participate in outreach events for prevention, awareness, education, wellness, mentoring, and advocacy activities (community workshops, training, education, online blogging etc.)
• Other related duties as assigned